Chanel in Roma

🕗 Opening hours

Comments 5

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  Shirley Lau

  :: 29 December 2017 20:49:21

  Darlia was my SA today and she was super friendly, patient and attentive. I had a great experience here. The only down side was the store was very crowded, and payment took much longer than expected.

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  Daniela Iovine

  :: 16 December 2017 13:11:16

  Ci sono stata ieri e la commessa che avrebbe dovuto consigliarmi nell'acquisto di una borsa si è rivelata sgarbata e poco professionale...l'unica cosa che ha saputo dirmi è che la chanel che avevo al braccio non la producono più da anni...

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  Paolo Bernini Vanni

  :: 25 October 2017 11:44:10

  Sarebbe tutto molto bello se non ci fossero commesse parlanti. Intendo dire: se devono dire stupidaggini perché non tacciono? Stavo provando una borsa con manico e tracolla, si avvicina la commessa dicendo : " quella si può portare a mano o a tracolla". "Ma va? " Le dico io..."Senza di lei non ci sarei mai arrivata!" Poi la apro per vedere l'interno e la comnessa ancora:" ha tre scomparti" a quel punto le ho dovuto far notare che se continuava a dire cose ovvie per una persona vedente i clienti sarebbero scappati... e continuava ancora a parlare e a dire stupidaggini. Insomma : magari ci si concede per un'ora un po' di svago dopo una giornata di lavoro e bisogna incontrare oche parlanti! Chiedo alle commesse: vi obbligano a dire banalità altrimenti vi licenziano o lo fate coscientemente!? Mi capita quasi in tutti i negozi tanto che sono costretta a fare shopping all' estero o nei posti dove non si appicicano come cozze.

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  Rachel Lim

  :: 18 October 2017 21:40:01

  Worst Chanel experience ever, been to so many Chanel boutiques - whether I made a purchase or not I've never had a bad experience with Chanel so this is truly disappointing as I really wanted to make a purchase. Firstly, nobody wanted to serve me, not sure if it's because I don't speak Italian or because I was dressed casually? Staff was rude and did not even know the difference between small and mini classic flap. Asked if there was any stock, told me there was no small flaps without even checking or asking me what colour I was looking for & there was a small flap sitting on the counter as I was walking out. Stepped out of the store and decided to ask for another item, turned back and was told by the person at the door that I couldn't re-enter because the boutique was full. Nobody went in after me and there were so many sales associates just standing around doing nothing. Really spoilt my whole afternoon. Now I am reconsidering even buying any more Chanel items as the service does not match up (or anywhere near even) to their name! Should be ashamed of yourself, Chanel!

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  Agnes Chu

  :: 05 July 2017 23:58:53

  The worst experience I've ever had. Not only one staff, but a number of staff were rude. I asked politely to a few staff for catalog/ looking at earrings or bags, but I received rude/impolite replies or looks with disgust (from cashiers). I waited patiently for 10 minutes in the shop. After I saw that people who came in later than I got served, I asked why but I was told off, I was SO pissed off and decided to leave. Did the staff receive any proper training? They are SO unprofessional, not to mention this is an international prestige high-end brand. I will NEVER go back.